TITLE

Be edgy, informative, collaborative and cool

AUTHOR(S)
Bomser, David
PUB. DATE
February 2011
SOURCE
Credit Union Times;2/2/2011, Vol. 22 Issue 4, p17
SOURCE TYPE
Periodical
DOC. TYPE
Opinion
ABSTRACT
The author discusses the modernization of the methods of communication in developing healthy relationship with customers of credit unions. He believes that credit union must take measures to interact with Generation Y customers. He also suggests that credit unions should respond to negative feedback instead of deleting it in order to build healthy relations with customers and should acknowledge customers for their positive comments.
ACCESSION #
72325756

 

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