Customer feedback improves customer relations

Lewis, Judy
July 2010
Hudson Valley Business Journal;7/5/2010, Vol. 21 Issue 27, p8
In this article, the author discusses the importance of customer feedback in improving customer relations and in maintaining a high standard for businesses. She states that hearing from customers is beneficial and good customer relation is the core of a successful business. She explains the areas which are considered to be of particular concern like giving customers courteous attention, answering their inquiries promptly and listening to their complaints.


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