NHS Direct: to scrap, or not to scrap?

Hoey, Richard
June 2010
British Journal of Nursing;6/24/2010, Vol. 19 Issue 12, p792
Academic Journal
The author reflects on possible financial cuts to Great Britain's National Health Service (NHS) Direct, a program developed to prevent patients from using general practice or accident and emergency services inappropriately. Dr. Laurence Buckman, chair of the British Medical Association's General Practitioner committee, argued that the NHS Direct's telephone service should be placed under review. The article reports that evidence of NHS Direct's effectiveness is mixed and weak.


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