Do we need reps like these? Let's have some service!

Hagedorn, Dale
January 1994
Contractor Magazine;Jan94, Vol. 41 Issue 1, p14
Trade Publication
Opinion. Presents the authors observations regarding the lack of service by representatives of air conditioning and plumbing equipment manufacturers.


Related Articles

  • Manufacturer/wholesaler news.  // Reeves Journal: Plumbing, Heating, Cooling;Jun96, Vol. 76 Issue 6, p50 

    Presents news items related to the plumbing, heating and cooling equipment industries in the United States. Includes Brass Craft's decision to discontinue its Plumber's Faucet Line; Ridge Tool Co.'s acquisition of Paul Ferd; Separation of Grundfos Pumps Corp. into two divisions; Construction of...

  • Manufacturer/wholesaler news.  // Reeves Journal: Plumbing, Heating, Cooling;May98, Vol. 78 Issue 5, p82 

    Presents news briefs concerning plumbing, heating and cooling equipment manufacturers and wholesalers, compiled as of May 1998. Includes news on the joint statement issued by the Plumbing Manufacturers Institute and the American Supply Association about the Safe Drinking Water Act amendment of...

  • Failure to Communicate. Olsztynski, Jim // Supply House Times;Jul2002, Vol. 45 Issue 5, p124 

    Editorial. Comments on key issues concerning the importance of effective communication between customers and plumbing contractors in the U.S. Sample case on the issue; Factors behind communication gaps between contractors and clients; Implications for plumbing contractors.

  • A vanishing breed. Miodonski, Bob // Contractor Magazine;May96, Vol. 43 Issue 5, p67 

    States that contractors who sell plumbing products at retail from their own showrooms are decreasing and labeled as a vanishing breed. Information on the success of Kitchens & Baths, a division of Dallas Plumbing; Comments from John Downes, president of Dallas Plumbing; Kitchen & Baths'...

  • Provide the Service and the Clients Will Come. Skaer, Mark P. // Air Conditioning, Heating & Refrigeration News;05/29/2000, Vol. 210 Issue 5, p30 

    Emphasizes the importance of customer service to any business establishment. Application of service principles to the heating, ventilation, air conditioning and refrigeration industry; Consumers' increased use of the Internet for garnering information on products and services.

  • ASA Government Affairs Committee Monitors Plans for Economic Stimulus Package.  // Supply House Times;Feb2008, Vol. 50 Issue 12, p48 

    The article reports that the Government Affairs Committee of the American Supply Association (ASA) is working for the enactment of economic stimulus package in the U.S. It is stated that the core of an economic stimulus package will be tax incentives for businesses and individuals. The...

  • TABB Meeting Balances Career, Education.  // Air Conditioning, Heating & Refrigeration News;7/20/2009, Vol. 237 Issue 12, p20 

    Information about several topics discussed at the 2009 Testing, Adjusting and Balancing Bureau (TABB) conference, held in Philadelphia, Pennsylvania is presented. Topics include fume hoods and biosafety, importance of the TABB certification for the air conditioning equipment industry, and the...

  • Explaining And Validating 13 SEER. Welsch, Butch // Air Conditioning, Heating & Refrigeration News;6/20/2005, Vol. 225 Issue 8, p43 

    Provides information about the minimum standard of 13 SEER for air conditioning systems in the U.S. Final dates for ordering and shipping compressors for 10-SEER equipment; Responsibility of contractors to protect the heating, ventilation, and air conditioning industry; Moral obligations of...

  • Chalk, talk and practise -- a winning combination. Driver, Paul // ACR News: Air Conditioning & Refrigeration News;Sep2010, Vol. 26 Issue 12, p41 

    The article provides insights on ways to engage participants in training in the air conditioning and refrigeration industry. The need for an organisation to highlight and reinforce the benefits of training to the sales or support engineers is stressed. Trainers are advised to foster a two-way,...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics