When customer service trumps tax penalties

McLaughlin, Patrick
March 2009
Connector Specifier;Mar/Apr2009, Vol. 25 Issue 2, p7
The author shares his thoughts on the plan of U.S. President Barack Obama to impose higher tax on U.S. companies doing business overseas. He cites the complexity involved in the effort to rein in U.S. manufacturers using overseas resources as part of their business plans. He suggests encouraging more companies to weigh the high cost of losing high quality customer service to inefficient third-party solutions in other parts of the world.


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