The Future Contact Center Is Here

March 2014
CRM Magazine;Mar2014, Vol. 18 Issue 3, pWP28
Trade Publication
The article discusses how to achieve a contact center that has the speed and power to anticipate the customers' priorities and needs in real-time. Topics include the integration of cloud contact center technology and cloud-hosted customer relationship management (CRM) applications, and the benefits of a shift to a complete cloud platform of contact centers including cost savings, speed of deployment and disaster recovery.


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