TITLE

Know Your Customer

AUTHOR(S)
Moosbrucker, Jane; Berger, Emanuel
PUB. DATE
March 1988
SOURCE
Training & Development Journal;Mar1988, Vol. 42 Issue 3, p30
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses how to improve quality in products and services by turning customer data into organizational change. Organizations' need to anticipate and satisfy customer needs; Customers' expectations for quality products and services.
ACCESSION #
9081979

 

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