10 rocess Improvement Lessons for Leaders

Gardner, Robert A.
November 2002
Quality Progress;Nov2002, Vol. 35 Issue 11, p56
Academic Journal
Presents lessons which help leaders navigate the dynamics associated with successful process improvement program. Establishment of priorities; Goal to build competence and commitment; Association between the ability to sustain improvement programs and the ability to sustain and enable change; Measurement of improvements in terms of the total system.


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