Early education is key with Medicare status

September 2012
Hospital Access Management;Sep2012, Vol. 31 Issue 9, p107
The article suggests that early education to patients about out-of-pocket costs will help in reducing patient dissatisfaction. Patients often are shocked to learn that they have a significant out-of-pocket responsibility due to being in observation status instead of inpatient. Therefore, it is the duty of patient access staff to inform and educate patients beforehand about their Medicare status and out-of-pocket responsibilities.


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