TITLE

MYSTERY SHOPPER

PUB. DATE
July 2012
SOURCE
Travel Weekly (UK);7/26/2012, Issue 2127, p30
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents the views of the Mystery Shopper regarding the customer service offered at various travel agents' websites while searching for a cruise to the Mediterranean region. He comments that despite a few technical hitches, excellent customer service from a determined agent at cumbriacruise.co.uk propelled this company into the top spot. He remarks that the level of detail was overwhelming for a first-time cruiser at liverpoolcruiseclub.com.
ACCESSION #
78394787

 

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