Keeping Up with the E-Giants

Tompkins, Jim; Avila, Dan
March 2012
Material Handling & Logistics;Mar2012, Vol. 67 Issue 3, p31
The article focuses on the evolution of electronic commerce (e-commerce) in the U.S. It states that the early days of e-commerce was focused on specific items such as computers and books, while the leading online products categories in 2012 were computers and apparel, accessories and footwear, and appliances. It mentions that customer service is an important priority for online shoppers, in which its key component is order accuracy.


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