TITLE

New measures to improve patients' experiences of care

AUTHOR(S)
Avital, Liz; Gager, Melanie; Gibb, Annette
PUB. DATE
April 2012
SOURCE
Nursing Management - UK;Apr2012, Vol. 19 Issue 1, p22
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This article outlines a new guidance and quality standard for patient experience. It focuses on the generic patient experience and is aimed at all clinical and non-clinical staff providing services for adults in NHS settings. The guidance focuses on improving the patient experience and has been developed by the National Clinical Guideline Centre as part of a National Institute for Health and Clinical Excellence-commissioned portfolio of work. To support this aim, it includes quality statements that provide benchmarks against which staff can measure the care they deliver.
ACCESSION #
74488667

 

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