Using Social Media for Customer Service

Fluss, Donna
April 2012
CRM Magazine;Apr2012, Vol. 16 Issue 4, p10
Trade Publication
The article reports on the results of the worldwide study by DMG Consulting LLC on the use of social networking for customer services. The findings show that 65% of surveyed enterprises in the study are already using social media. Several charts are presented which include the social media business activities and the information acquired through social media interactions.


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