TITLE

ISO 9001(a Standard) to Develop a Robust Governance System in H igher Education Institutions. A case study of a degree awarding Institute in Pakistan

AUTHOR(S)
Chaudhry, Samina; Ramay, Muhammad I.
PUB. DATE
June 2011
SOURCE
Interdisciplinary Journal of Contemporary Research in Business;Jun2011, Vol. 3 Issue 2, p1456
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
This study evaluates the implementation of Quality Management System-ISO 9001 (QMS) in a degree awarding institute (institute), which was established in 1999 with a single campus. With the passage of time the institute has established its satellite campuses in other cities of the country. This institute has a mixed centralization and decentralization administration style. Head Office is mainly responsible for policy making, expansion, R&D, curriculum development, institute level events organization, HRM and financial control, where as campuses have their role of teaching-learning and campus level administration. With its rapid expansion, the institute faced administrative challenges and adopted various administration models, but the challenges kept on growing to an extent that the management of the institute had apprehensions regarding further expansion. HRM, training & development, financial controls, research & development, record keeping, building maintenance, curriculum revision & development, introduction of new programs, industry-academia partnership, research productivity, quality teaching-learning, etc were the challenges for the institute management. The management displayed a strong intention to address these challenges; after several top level consultative meetings it was determined that there is a need for a robust management system. Finally the management realized that the international standard of quality management system ISO 9001 has the ability to address these challenges effectively and has a potential for developing a robust management/governance system. With these hypotheses the management decided to implement the QMS in the institute. This study evaluates how QMS helped this institute to cope with the above highlighted challenges, and how it builds the overall structure of governance; how it assesses the role of standards or tools such as ISO 9001:2008 can help an educational institution towards developing and managing the organizational profile. This study also discuses the steps of QMS implementation at the institute. From very outset, the author was involved in the implementation of QMS in the institute.
ACCESSION #
70548134

 

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