Value Creation Through Knowledge Management And Intellectual Capital: An Empirical Investigation

Salleh, Kalsom; Ching Choo Huang
January 2011
Proceedings of the International Conference on Intellectual Capi;2011, p478
Conference Proceeding
Intellectual Capital (IC) is a combination of a company's human, organisational and relational resources. It includes knowledge, skills, experiences and abilities of employees, research and development (R&D) activities, organisational routines, procedures, systems, databases and its intellectual property rights, as well as resources that link to external relationships, such as the relationships between the company and their customers, suppliers and R&D partners. Knowledge Management (KM), on the other hand, is about the 'flow of knowledge' from individual learning to organisational learning through value creating KM factors or KM enablers to enhance organisational performance. The integration role of KM and IC can keep a company's body of knowledge or stock of intangibles 'alive and dynamic' in order to optimise the organisational performance and to secure the enterprise's long term viability. Hence, the objective of this paper is to explore the KM factors and IC items deemed important to Malaysian companies in value creation and also to examine the importance of KM and IC on company performance. A questionnaire survey was carried out on Malaysian public listed companies (PLCs) to examine the extent to which KM factors and IC components contribute to the future value creation strategies of these companies. This paper contributes to the body of knowledge as it integrates both IC and KM research on corporate performance and value creation.


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