Service levels suffer as staff morale falls

Walker, Ben
January 2002
Caterer & Hotelkeeper;1/31/2002, Vol. 191 Issue 4207, p4
Trade Publication
Provides information on the negative effect of poor staff morale on the service standards of British hotels. Implication of the September 11, 2001 U.S. terrorist attacks on the attitudes of hotel employees; Evaluation of hotel services conducted by the British Hospitality Association; Importance of the quality of customer service in hotel operations.


Related Articles

  • Aesthetic Appreciation, Ethics, and 9/11. Aretoulakis, Emmanouil // Contemporary Aesthetics;2008, Vol. 6, p25 

    There have been numerous critical articles on what really happened on the otherwise beautiful morning of 11 September 2001. Beyond doubt, the bulk of the critical responses to the terrorist attacks focused on the ethical and humanitarian, or rather the unethical and inhumane implications of the...

  • Hotelier blame low occupancy rate for layoffs. Walsh, John P. // Hotel & Motel Management;11/5/2001, Vol. 216 Issue 19, p1 

    Reports the role of low occupancy on the layoffs in the hotel industry in the United States. Impact of the terrorist attacks; Inability in maintaining cost structure; Resumption of hiring after recovery of business; Opportunity for affected to re-apply for open positions.

  • Hazards of hiring after WTC attack.  // Caterer & Hotelkeeper;3/14/2002, Vol. 191 Issue 4213, p6 

    Reports on the stricter screening of hotel staff applicants after the September 11, 2001 terrorist attacks on the U.S.

  • Salary watch.  // Caterer & Hotelkeeper;4/25/2002, Vol. 191 Issue 4219, p14 

    Presents several charts on the salary ranges of executive chefs in Great Britain as of April 2002. Effect of the September 11 terrorist attacks on salaries; Hotels which have increased the salaries of employees.

  • Postscript. Amer, Suzie // Restaurant Business;11/15/2002, Vol. 101 Issue 19, p100 

    Comments on issues of dining in a movie theater setting and the elaborate publicity stunts staged by restaurateurs to win back clientele after the September 11, 2001 terrorist attacks in the U.S. Success story of the Atlanta, Georgia-based Cinema Grill food chain; Number of beach parties thrown...

  • Signs of tourism recovery two years after 9/11. Guadalupe-Fajardo, Evelyn // Caribbean Business;9/11/2003, Vol. 31 Issue 36, p30 

    Reports on the anniversary celebration of the hotel industry from the September 11 terrorist attacks in the U.S. Commemoration of the loss of a colleague by Marriott Hotel; Assessment of the hotel occupancy rate; Improvement of customer services.

  • Following the Flight of Customer-Focused Patriotism. Hinton, Tom // San Diego Business Journal;10/1/2001, Vol. 22 Issue 40, p47 

    Focuses on the impact of September 11 terrorist attacks on the customer service of companies in the United States. Negative consequences of the terrorist attacks; Elimination of food service in coach class on domestic flights; Perception of consumers on the airlines.

  • Blue skies ahead for in-flight biz. Graser, Marc // Variety;2/4/2002, Vol. 385 Issue 11, p11 

    Focuses on the impact of the September 11, 2001 terrorist attacks in the United States on the in-flight entertainment industry. Estimated range of content licensing revenues for in-flight entertainment; Technological advances in in-flight entertainment; Pricing of motion pictures that are shown...

  • Return to basics if you want to lure back your customers. Leah, Nick // Leisure & Hospitality Business;2/21/2002, p19 

    Gives advice on how to bring back customers of the hospitality industry after the September 11, 2001 terrorist attacks in the U.S. Discussion of the trend known as cocooning brought about by the terrorist attacks; Importance of hygiene in an establishment; Significance of right pricing on goods...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics