TITLE

Service levels suffer as staff morale falls

AUTHOR(S)
Walker, Ben
PUB. DATE
January 2002
SOURCE
Caterer & Hotelkeeper;1/31/2002, Vol. 191 Issue 4207, p4
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Provides information on the negative effect of poor staff morale on the service standards of British hotels. Implication of the September 11, 2001 U.S. terrorist attacks on the attitudes of hotel employees; Evaluation of hotel services conducted by the British Hospitality Association; Importance of the quality of customer service in hotel operations.
ACCESSION #
6489213

 

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