Management of Knowledge-Based Organizations

Buckner, Gary D.; Vivek Shah
June 1991
American Business Review;Jun91, Vol. 9 Issue 2, p70
Academic Journal
Computers are increasingly used to complete a broad range of diverse tasks. These machines have significantly impacted all aspects of life, including schools, homes, and most certainly businesses. However, to what extent can these knowledge-based organizations use computers as problem-solving tools? Can these machines think? Do these machines possess any intelligence?
Elaine Rich [19] notes. "Artificial Intelligence (AI) is the study of how to make computers do things at which, at the moment, people are better." Based on such a perspective, AI endeavors have focused on developing computer systems capable of solving problems in a manner which would be viewed as reflecting intelligent behavior when accomplished by humans. Achievements in AI have included enhanced hardware as well as software systems along with improved techniques for emulating human mental and physical processes. The mental processes emulated include thinking, reasoning, decision-making, data storage and retrieval, problem-solving, and learning. The physical processes emulated include human senses and motor skills.


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