TITLE

HAM AND EGGS

AUTHOR(S)
Graham, Perry
PUB. DATE
March 2010
SOURCE
Agri Marketing;Mar2010, Vol. 48 Issue 2, p48
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the importance of implementing Net Promoter Score (NPS) as measurement of customer's experience on company's services. It states that an organization committed in building stronger relationship with customer always measure feedback and adjust the way it does business to deliver a better consumer experience. It notes that implementing a system to monitor customer's experience is a foundation to develop process improvement which will make a positive impact on the company.
ACCESSION #
49038731

 

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