AIDS stigma in insurance market
- Lodging a customer complaint. Nordhaus, George // Forum (10566937);Feb97, Issue 177, p22
Presents information on the development of a systematic approach by insurance agents for keeping in touch with their customers. Comments from Rick Barlow, president of Frequency Marketing.
- Real-time Access: Is It A Good Idea? Roy, Richard // National Underwriter / Property & Casualty Risk & Benefits Manag;7/22/2002, Vol. 106 Issue 29, pS-4
Discusses issues regarding insurance companies' provision of Web-based 24/7 service solutions to meet the needs of customers. Considerations in examining the demands of the customers; Preparation for enabling 24/7 access to the system; Benefits of using area service provider in 24/7 services.
- Sales-Driven Agencies Benefit Clients. // National Underwriter / Property & Casualty Risk & Benefits Manag;10/13/2003, Vol. 107 Issue 41, p10
Focuses on the benefit of sales-driven agencies from clients of insurance companies. Goal of insurance agencies to pursuit new businesses; Reinvestment of sales organizations in value-added services; Provision of opportunities for personal growth.
- Listening To Your Customers May Help Improve Web Presence. Sieger, Marc // National Underwriter / Life & Health Financial Services;8/12/2002, Vol. 106 Issue 32, p31
Focuses on strategies for insurance companies to use customers' input on improving their Web business. Incorporation of data with customer input to boost Web presence.
- Art Kraus, NAIFA's CEO, Is Retiring. Brostoff, Steven // National Underwriter / Life & Health Financial Services;8/12/2002, Vol. 106 Issue 32, p33
Reports on the retirement of Art Kraus as chief executive officer of the National Association of Insurance and Financial Advisors (NAIFA).
- Automated Advice Systems Can Give Insurers An Edge On The Competition. Trembly, Ara C. // National Underwriter / Life & Health Financial Services;2/24/2003, Vol. 107 Issue 8, p22
Discusses how automated advice systems can give insurers an edge on the competition. Administrative tasks in customer services in which such systems are advisable; Technology to get information out of legacy computer systems; Average cost per call.
- Experts offer tips for service centers. Pasher, Victoria Sonshi // National Underwriter / Property & Casualty Risk & Benefits Manag;04/07/97, Vol. 101 Issue 14, p13
Presents advise on how insurers should run service centers, commenting on the importance of knowing who their customers are. Success of services centers in the insurance industry; Tips on how to operate a successful service; Need to monitor on-going results through profile management.
- Survey: Agents like service but on their terms. Hays, Daniel // Best's Review / Property-Casualty Insurance Edition;Nov96, Vol. 97 Issue 7, p92
Focuses on trends in insurance companies' customer services. Use of high-technology techniques for generating businesses; Establishment of customer service centers; Total agency revenue by source; Customer buildup.
- Insurance service centers. Sandbulte, Lloyd I. // CPCU Journal;Summer97, Vol. 50 Issue 2, p121
Analyzes the service center concept of insurance companies in the United States. Reduction of the overall expense related to making routine policy transactions; History of the service center concept; Passing of the expense of operating a service center to agents; Mandatory use of the concept in...