Work Toward Phone Efficiency

December 2009
Customers First;Dec2009, Vol. 14 Issue 11, p5
The article offers tips on how to manage the phone calls. It suggests to leave a detailed message whenever the person you are calling is not available which includes the reason, name and number. She added to keep a phone log in the planner to indicate discussions and decisions which will eliminate the need on calling again someone to have the same discussion.


Related Articles

  • Do I Have to Tell People They're on Speakerphone? COHEN, RANDY // New York Times Upfront;3/17/2014, Vol. 146 Issue 10, p22 

    The article provides an answer to a question about telling people that they are on speakerphone.

  • Dialing with style. Fox, Catherine // Asian Pacific Post;7/9/2009, p7 

    The article presents tips on improving one's telephone etiquette.

  • Work Toward Phone Efficiency.  // Customers First;Dec2010, Vol. 15 Issue 11, p4 

    The article offers tips on how to manage phone calls, to make the most out of the phone time.

  • THE MANAGER'S GUIDE TO CONFERENCE CALL ETIQUETTE. Brandt, John R. // Industry Week/IW;Oct2006, Vol. 255 Issue 10, p64 

    The article offers guide to conference call etiquette for managers. It believes that with the increase in people working outside the traditional office setting, usage of conference calls has also increased yet manners in handling such calls were given less importance. It cites that a good...

  • cold transfer.  // Bloomsbury Business Library - Business & Management Dictionary;2007, p1631 

    A definition of the term "cold transfer" is presented. It is a slang used for an incoming phone call that is transferred by an operator without giving any notice or explanation to the caller or to the recipient of the call.

  • conference call.  // Bloomsbury Business Library - Business & Management Dictionary;2007, p1799 

    A definition of the term conference call is presented. It refers to a telephone call that connects three or more lines so that people in different locations can communicate and exchange information by voice. Conference calls reduce the cost of meetings.

  • Conference Operation.  // Network Dictionary;2007, p117 

    A definition of the term "Conference Operation" is presented. It refers to an operation telecommunication wherein a telephone call is capable of communicating with three or more stations. An example of conference operation is a three-way call.

  • Keep Conference Calls Professional.  // Successful Supervisor;Mar2013, Vol. 18 Issue 3, p8 

    The article offers tips on how to handle a conference call effectively and professionally. It mentions that it is important to know first the phone features before the meeting and to keep down distractions to avoid annoyance. It states that it is also important to identify one's self at the...

  • Where's your customer when you call at the appointed time? Gitomer, Jeffrey // Enterprise/Salt Lake City;8/1/2005, Vol. 35 Issue 5, p8 

    Comments on the advantages of a toll-free conference line to dealing with customers. Details of the function of the line; Benefits of recording the calls; Ways by which the conference line strategy is used.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics