TITLE

Customer comments

AUTHOR(S)
LAWELL, CAROLYN
PUB. DATE
August 2009
SOURCE
Smart Business St. Louis;Aug2009, Vol. 2 Issue 8, p10
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The author offers tips on how to effectively gather feedback from customers. He suggests a random selection of people in large groups. He also adds that there should be a one-on-one communication with customers and points out that follow up is the most important of all whether it be a positive or negative experience for customers.
ACCESSION #
44129850

 

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