Soft Skill Quantification (SSQ): Human Performance vs. Metric

Muzio, Edward; Fisher, Deborah
March 2009
Cost Engineering;Mar2009, Vol. 51 Issue 3, p26
Academic Journal
In this follow-on study to a successful initial pilot study by the authors, the Soft Skill Quantification (SSQ) tool was evaluated for its ability to accurately detect high-performers as a function of SSQ metrics. The SSQ model has demonstrated for a second time the ability to distinguish between performance levels based upon measurable constructs. Furthermore, seven emotional intelligence metrics were identified as being correlated with high performance, but it was more moderate values of these metrics that corresponded with the highest performers. Contrary to intuition, "more is not always "better" when it comes to SSQ metrics.


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