IT Controls: Good for Operations

Phelps, Dan; Milne, Kurt
December 2008
Internal Auditor;Dec2008, Vol. 65 Issue 6, p80
Academic Journal
The article focuses on a study by the IT Process Institute (ITPI), which examined how information technology (IT) controls affect operations, security and audit measures. The study found that IT controls can improve the department's performance and generate a significant return on investment. It cites twelve foundational controls that have the greatest performance impact. It explains why IT controls impact performance. Researchers developed eight key suggestions that can help internal auditors optimize their role and relationship with IT operations.


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