Effective 360° Management Enhancement: The Role of Style in Developing A Leadership Team

Keeffe, Michael J.; Darling, John R.; Natesan, N. Chinna
June 2008
Organization Development Journal;Summer2008, Vol. 26 Issue 2, p89
Academic Journal
To succeed in the highly competitive world of today, business firms must be focused on the enhancement of 360° management and a commitment to organizational leadership team development. This article focuses on the case of InfoTech, Inc., an Atlanta, Georgia based firm, primarily involved in the establishment and maintenance of information technology systems for business firms. The leadership team development perspective of the case deals with the overall leadership of the firm. Successful team development implies a mentoring and enhancement process whereby members of a leadership team are nurtured and developed in important ways. A key element of this process is the paradigm of individual management styles represented in the team which, in turn, determine the many different ways by which the individuals involved behave, communicate, adjust and respond to each other. Two interactive dimensions at the heart of a manager's behavior-assertiveness and responsiveness-are the foundation of that person's management style. These basic interactive dimensions form the two axes of the framework of the management style paradigm, the four primary quadrants of which represent the four management styles: Analyzer, Director, Expresser, and Relater. Having identified these four basic management styles, this article then focuses on the case situation within which the strengths and weaknesses of each of the styles are identified, communication preferences are discussed, primary backup styles that come about due to high levels of stress are analyzed, and the all-important skill of style flex is described and analyzed. It is not enough for an individual manager just to understand his/her management style or the style of others in a leadership team; one most also seek to adapt the skills of style flex that can enable the parties to function in a mutually-beneficial situation congruent with the needs of the individuals and the organization.


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