The Etiquette Advantage

Blume, Eric R.
May 2000
Electric Perspectives;May/Jun2000, Vol. 25 Issue 3, p54
Focuses on the impact of rudeness on industrial relations and efficiency. Findings of a study by the University of North Carolina on rudeness in the workplace; Initial emotional responses to the uncivil interaction; Definition of etiquette in the workplace; Information on selected etiquette resources.


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