TITLE

How to Understand Your Mortgage Customer's Appetite

AUTHOR(S)
Aries, Rod; Farris, Robert
PUB. DATE
February 2000
SOURCE
Mortgage Banking;Feb2000, Vol. 60 Issue 5, p83
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Deals with understanding the mortgage client's needs. Listening to a question and determining why the client asked it; Analysis of the question; Benefits of using electronic mail.
ACCESSION #
2967078

 

Related Articles

  • Lenders Must Help Customers to Succeed. Cordray, Richard // Origination News;Jun2014, Vol. 23 Issue 8, p1 

    The article informs that the mortgage lenders must be cooperative with the customers for their overall business relations and also reveals that the companies should provide good customer services in order to strengthen their relationship with customers.

  • Take another look at bridging sector. Morris, Roger // Mortgage Strategy;2/15/2010, p15 

    The article presents an analysis which reflects the move of the bridging sector to consolidate their customers' loans with a newly chosen term lender to allow short term funding.

  • SERVICING PEOPLE.  // Mortgage Servicing News;Nov2001, Vol. 5 Issue 9, p28 

    Points out the importance of good servicing to customers in mortgage loans in the United States. Characteristics of good service; Components of a good customer service; Measurement of service through customer loyalty.

  • Subservicing A Growing Trend, a Smart Solution. Mozilo, Angelo R. // Community Banker;Oct2001, Vol. 10 Issue 10, p44 

    Reports the consolidation of mortgages for loan servicing in the United States. Control in loan servicing cost; Enhancement on customer service; Increase in profitability.

  • Experience Matters--Subprime Servicing Requires More than Aggressive Collections. Campbell, Dave // Mortgage Banking;May99, Vol. 59 Issue 8, p75 

    Discusses the factors to consider in subprime mortgage servicing. Early intervention in delinquencies; Irregularities in payment; Communication with customers; Concerns regarding impounds.

  • Products or Services? Gugenheim, J. Kevin // Mortgage Servicing News;Aug2002, Vol. 6 Issue 6, p4 

    Comments on the growth of mortgage industry product offerings in the U.S. Importance of adding value-added services to the customer; Role of technology in the improvement of the mortgage loan process; Guidelines in mortgage loan processing.

  • Service, cross-selling seen keys to keeping customers. Hochstein, Marc // American Banker;6/10/1998, Vol. 163 Issue 109, p11 

    Discusses the issue of customer retention as it pertains to the mortgage servicing industry, with reference to comments made at the Mortgage Bankers Association's semiannual conference. Views of David Allison, a senior vice president with the Dovenmuehle Mortgage company; Factors contributing...

  • Pie IN THE Sky? Guttentag, Jack // Mortgage Banking;Aug2003, Vol. 63 Issue 11, p78 

    Reveals the results for mortgage loan servicers of designing a system around the needs of borrowers (SSB). Consumer dissatisfaction; Web-based SSB features; Access to payment history; Cost-reduction refinance opportunities; Private mortgage insurance termination; Alternative payment options.

  • Increasing Customization Reshapes Subservicing Business.  // National Mortgage News;11/29/2004, Vol. 29 Issue 11, p14 

    Focuses on the performance of Cenlar FSB in the mortgage subservicing business in the U.S. Collaboration of the company with clients to tailor services to improve efficiency and provide high-quality service for home loan borrowers; Expansion of its services within the residential lending field;...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics