August 2007
Travel Trade Gazette UK & Ireland;8/10/2007, Issue 2779, p26
Trade Publication
The article features First Choice, a travel agency in Great Britain that had the best rating during a mystery shopper test that rated the service, appearance and attitude of its travel agents in 2007. It also includes a description of the quality of service provided by the travel agency, as well as the issues' implications for the travel trade.


Related Articles

  • First Choice.  // Travel Weekly (UK);12/12/2008, p40 

    The article provides information on the mystery shopping conducted at the First Choice agency in Blackburn, Lancaster, England. The agent recommended Spain when the agent found that the mystery shopper did not have a preference, but said Greece and Turkey would be cheaper. However, when the...

  • New rivals to Florida's crown?  // Travel Trade Gazette UK & Ireland;12/3/2004, Issue 2643, p3 

    Focuses on the prediction of travel agent First Choice about long-haul destinations in Great Britain. Accessibility of the locations with the launch of the Boeing 7E7 Dreamliner aircraft.

  • A Day in the Life.  // Travel Trade Gazette UK & Ireland;4/29/2005, Issue 2663, p92 

    The article presents information on a day's events in the life of Michelle Mulfor, assistant manager of First Choice. She has been with First Choice for five years and in the travel industry for 20 years. She wakes up at seven in the morning and after attending her children reaches office at...

  • 2005 up for First Choice.  // Travel Trade Gazette UK & Ireland;10/29/2004, Issue 2638, p2 

    Reports on the increase in the travel bookings received by First Choice's for the summer of 2005 in Great Britain.

  • …but will UK agents fancy a franchise?  // Travel Trade Gazette UK & Ireland;3/31/2006, Issue 2710, p28 

    The article reports on the negative reaction that most travel agents in Great Britain have on the proposed franchises of First Choice and Thomson. According to Simon Nugent of Irish Travel Agents' Association, many Irish agents remained unconvinced with the said scheme and was looking at it with...

  • Mind the step. Gray, Chris // Travel Trade Gazette UK & Ireland;2/10/2006, Issue 2703, p13 

    The article reports on the training course conducted by First Choice which includes ladder climbing. The training is geared to cover the impact of the Work at Heights Regulations. The Abta Travel Industry Partner advises agencies about how to keep up with the new regulations.

  • Mystery Shopper from Colchester.  // Travel Trade Gazette UK & Ireland;3/26/2010, Issue 2906, p44 

    In this article, a mystery shopper visits several travel agencies and its websites. The shopper has visited the Fred Olsen Travel agency where he has received a warm welcome and was recommended to choose a discounted five-star hotel. He also went to the company First Choice where he found only...

  • Mystery Shopper from Glasgow.  // Travel Trade Gazette UK & Ireland;4/10/2009, Issue 2861, p34 

    The article focuses on the quality of service of two travel agencies in Glasgow, Scotland and two travel web sites in providing holiday packages to Kenya. It relates that Thomson Travel agency offered the best service which assists customers immediately and discount holiday packages while the...

  • Mystery Shopper from Bristol.  // Travel Trade Gazette UK & Ireland;10/29/2010, Issue 2933, p32 

    The article focuses on the visit of a mystery shopper to two travel agencies in Bristol, England and also visited two websites for a tour to Asia, Australia and North or South America in June 2011. In First Choice, the shopper was welcomed after entering the office. The consultant genuinely...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics