Brazil, J. J.
April 2007
Fast Company;Apr2007, Issue 114, p92
The article describes efforts by the U.S. Federal Bureau of Investigation (FBI) to reinvent its agency culture and outdated processes in an era of technology and terrorism. Zalmai Azmi became the FBI's chief information officer in 2004 and was shocked at the dearth of computer technology in everyday work of agents and in the operational core of the organization. Even in 2007, many processes are paper-based and much slower than needed. The FBI's organizational structures and processes were developed to solve crimes after the fact. Now it must stop terrorism before it occurs. FBI Director Robert Mueller is making progress, but the pressure is on to step up the transformation.


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