The personal touch

Wright, Jeanette
September 2006
Conference & Exhibition Fact Finder;Sep2006, Vol. 22 Issue 1, p25
The article talks about the venue finders. According to customer feedback by Inntel, it stressed the importance of personal service in venue providers. People believe that venue searching in the Internet will be quicker but the response time depends whether it is an intermediary site or the venue's own site. Anyone using the Internet may not get the total picture of the venue and its facilities.


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