Beyond Mom's Maiden Name, New Problems

Wolfe, Daniel
June 2006
American Banker;6/7/2006, Vol. 171 Issue 108, p1
Trade Publication
The article discusses the use of challenge questions in business and the problems which are being seen with its use. Challenge questions have been used for years by banks and other businesses to authenticate customers' identities online. The problem is that many businesses today are finding that customers can't properly answer the questions due to forgetfulness or their having changed their answers. The businesses, therefore, are being forced to find and use different challenge questions for their customers.


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