IT troubles hit Jobcentre service

Clark, Lindsay
October 2005
Computer Weekly;10/25/2005, p8
Trade Publication
The article focuses on problems encountered by Jobcentre services in Great Britain due to technical problems with CMS2 system, a new Benefits and Employment Service IT system. The CMS2 system is used by both contact centre staff and Jobcentre Plus staff to manage benefits cases. Claimants first call the contact centre to give their details and are then called back by a member of staff to get more information about their claim. This allows the claimant to have a more detailed interview at a Jobcentre. The Department for Work and Pensions, which is responsible for Jobcentres, said that it would recruit additional staff in areas where there is the greatest need in order to improve service.


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