MALCOLM BALDRIGE NATIONAL QUALITY AWARD: Does Baldrige Make A Business Case for Quality?

Dean, Mark L.; Tomovic, Cynthia L.
April 2004
Quality Progress;Apr2004, Vol. 37 Issue 4, p40
Academic Journal
The Malcolm Baldrige National Quality Award has been an immensely successful model for promoting the collection and sharing of best practices across the U.S. Its focus on quality management and business results has been a beacon for companies driven to excellence. The success of Baldrige winners has been promoted as evidence quality management leads to excellent business results. The Baidrige model comprises seven categories of criteria. The first six categories are: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; human resource focus; and process management are described as approach-deployment criteria. The final category is business results.


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